Schließen
Suche Schließen
KontaktbereichKontaktbereich Kontaktbereich
Kontakt
Unsere BLZ & BIC
BLZ51150018
BICHELADEF1LIM

Forgotten online banking PIN (password) or login name

Forgotten access data · Instructions

Restore access data on PC and smartphone

Forgotten online banking PIN (password) or login name

Forgotten access data · Instructions

Useful tip – If you have forgotten your access data (login name/identity verification ID or online banking PIN) for Sparkasse online banking or your access is blocked. Even if your S-pushTAN-App does not work.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Download app

Sparkassen-Card (debit card)

Please have your Sparkassen-Card (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.
To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your Sparkassen-Card (debit card).

You will also need:

For identification with online ID function (eID)

Documents and devices for eID verification

If you do not have a Sparkassen-Card (debit card), you can also recover your access data using the online ID function (eID).
To confirm your identity, you will need the following:

  • ID document with online ID function (eID)
  • PIN for your ID document
  • NFC-enabled device, e.g. smartphone or NFC card reader
  • Installed and opened ID card app

Note: This function is not available to you in the App Sparkasse

Download ID card app
Expand allCollapse all

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Download app
Sparkassen-Card (debit card)

Please have your Sparkassen-Card (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.

To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your Sparkassen-Card (debit card).

Expand allCollapse all

You will also need:

For identification with online ID function (eID)

Documents and devices for eID verification

If you do not have a Sparkassen-Card (debit card), you can also recover your access data using the online ID function (eID).
To confirm your identity, you will need the following:

  • ID document with online ID function (eID)
  • PIN for your ID document
  • NFC-enabled device, e.g. smartphone or NFC card reader
  • Installed and opened ID card app

Note: This function is not available to you in the App Sparkasse

Download ID card app
Expand allCollapse all

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Download app
Sparkassen-Card (debit card)

Please have your Sparkassen-Card (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.

To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your Sparkassen-Card (debit card).

Expand allCollapse all
Recover forgotten access data

How to: Recover your online banking PIN or login name

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

See tips

Instructions for the internet branch

You will receive new access data in just a few steps. The step-by-step instructions will guide you through the process with ease. To do this, use the internet branch or the App Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

This is how to proceed after receiving the two letters

How to: Recover your online banking PIN or login name

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

See tips

Instructions for the internet branch

You will receive new access data in just a few steps. The step-by-step instructions will guide you through the process with ease. To do this, use the internet branch or the App Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

This is how to proceed after receiving the two letters

Instructions for Sparkasse ATMs

You can request a new online banking PIN directly at your Sparkasse's ATM. The only requirement is that you know your login name. Follow the instructions and request your new PIN step by step at your nearest ATM.

Note: The procedure is shown as an example and may vary slightly.

Remove online banking PIN block

How to: Unlock online banking PIN

Instructions for the internet branch

Simply unblock your online banking PIN online – explained step-by-step in these instructions. Even if the S-pushTAN-App does not work or is not yet set up, the instructions will guide you through the process.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

This is how to proceed after receiving the two letters

How to: Unlock online banking PIN

Instructions for the internet branch

Simply unblock your online banking PIN online – explained step-by-step in these instructions. Even if the S-pushTAN-App does not work or is not yet set up, the instructions will guide you through the process.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

This is how to proceed after receiving the two letters

Instructions for Sparkasse ATMs

Here you will learn step by step how to unlock your blocked online banking access at over 22,000 Sparkasse ATMs of the Sparkasse financial group – also at your local ATM. The prerequisite: You know your login name.

Note: The procedure is shown as an example and may vary slightly.

Tutorials in English

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial
And, good to know:

Set up the S-pushTAN-App for the first or again

Set up pushTAN · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Learn more

Change from chipTAN to pushTAN

Change the approval procedure · Instructions

Now switch to the pushTAN approval procedure – and follow these simple instructions. You can then use the pushTAN procedure immediately.

chipTAN generator and S-pushTAN app on smartphone
Learn more

Set up the App Sparkasse

Setting up the App Sparkasse with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the App Sparkasse and the S-pushTAN-App step by step.

Finanzstatus in App Sparkasse Smartphone
Learn more
Can’t find what you’re looking for?

Looking for help with something else? The practical guides cover everything you need to know about online banking and our Sparkasse products.

Overview of all guides
Wir sind für Sie da!
Kunden-ServiceCenter06431 202 - 0Mo-Fr: 8:30 - 18:30 Uhr
24h Sperr-Notruf116 116
Alle Kontaktmöglichkeiten
Termin vereinbaren
Nachricht schreiben
Filiale finden
Wir sind für Sie da!
Kunden-ServiceCenter06431 202 - 0Mo-Fr: 8:30 - 18:30 Uhr
24h Sperr-Notruf116 116
Termin vereinbaren
Nachricht schreiben
Filiale finden
Alle Kontaktmöglichkeiten
Siegel

Beste Bank in Hessen - Auszeichnung für die beste Beratung von Firmenkunden - Gold ("DIE WELT", Januar 2025).
Siegel

Beste Bank in Hessen - Auszeichnung für Beratung zu Baufinanzierung - Silber ("DIE WELT", Januar 2025).
Siegel

Beste Bank in Limburg - Auszeichnung für das beste Digitale Banking ("DIE WELT", Januar 2025).
Siegel

Beste Bank in Limburg - Auszeichnung für die beste Baufinanzierung ("DIE WELT", Januar 2025).
Siegel

Beste Bank in Limburg - Auszeichnung für das beste Private-Banking ("DIE WELT", Januar 2025).
Siegel

Beste Bank in Limburg - Auszeichnung für die beste Beratung von Privatkunden ("DIE WELT", Januar 2025).
Siegel

Beste Bank in Limburg - Auszeichnung für die beste Beratung von Firmenkunden ("DIE WELT", Januar 2025).
Siegel

City Contest - Testsieger Baufinanzierung | Beratung & Service ("Focus Money", Juli 2023).

Die Sparkassen-Finanzgruppe gehört laut trendence Graduate Barometer zu den beliebtesten Arbeitgebern bundesweit.
Schließen

Find out login name

Alternative login with identity verification ID:
You can also log in with your identity verification ID and PIN. This ID can be found in the letter with your access data.

Determine login name in the App Sparkasse:
In the App Sparkasse, you can see your login name under Profile > Settings > Manage account credentials > Select account.

Block online banking access

Online banking access data temporarily blocked:
After three failed PIN attempts, access is temporarily blocked. With the correct PIN and an order approval via the S-pushTAN-App or TAN input, the block can be lifted directly.

 Cookie Branding
i